Shipping & Return Policies
How to Return Orders - DO NOT RETURN DAMAGED MERCHANDISEReturns are accepted 30 days from purchase date.
Please request a Return Authorization Number (RA#) by emailing Support. Your order or invoice number is required.
We will provide the correct address for your return when we provide your RA#.
Packages that are returned unauthorized or to an unauthorized location will be refused.
Return shipping arrangements are the responsibility of the purchaser.
A 20% restocking fee is charged.
To qualify for a refund, the product must be unused and in its original packaging.
We must RECEIVE the package from purchase date.
Refunds are only issued once we have received the merchandise.
Pack your shipments well, merchandise damaged from inadequate packaging is non-refundable.
Shipping is non-refundable.
Actual product color may vary slightly as viewed on different monitors and browsers.
Refunds are not honored on slight color variations.
Damage/Shortage Claims - Accepted Once per OrderReceived merchandise that is defective or damaged in transit? Missing items from your order? We replace or refund all order issues reported within 15 days of delivery. Email Support and include your item#, quantity, damage description (if applicable) and whether you want the item replaced or refunded.
Inspect your merchandise upon arrival.
Damaged and/or missing item claims will not be honored if reported past 15 days of delivery.
Claims must be submitted in writing and are processed once per order.
A photo of the damaged item is required.
We cannot replace or refund items more than once per order and submitting additional claims will result in denial.
Claims are processed within three business days.